Shipping Policy

Shipping Methods and Delivery Times

At Illinois Clogging, we strive to provide reliable and efficient shipping services to our valued customers. We offer several shipping options to meet your needs:

Domestic Shipping (Within Canada)

• Standard Shipping (5-7 business days)
  • Orders under $100: $12.95
  • Orders $100-$200: $8.95
  • Orders over $200: FREE
• Express Shipping (2-3 business days)
  • Flat rate: $24.95
  • Free for orders over $300
• Next Day Delivery
  • Available for select urban areas
  • Flat rate: $39.95

Order Processing

All orders are processed at our warehouse located at 6260 Blundell Rd, Richmond, BC V7C 5C4, Canada. Please note:

• Orders placed before 2 PM EST on business days are processed the same day
• Orders placed after 2 PM EST will be processed the next business day
• Orders placed on weekends or holidays will be processed on the next business day
• During peak seasons or promotional periods, processing times may be extended by 1-2 business days

Tracking Your Order

Once your order ships, you will receive:

• An email confirmation with your tracking number
• A link to track your package online
• SMS updates if provided during checkout

For any shipping inquiries, please contact our customer service team at support@IllinoisClogging.com

International Shipping

We currently ship to select international destinations:

• Standard International (10-15 business days)
  • Base rate: $29.95
  • Additional fees based on weight and destination
• Express International (5-7 business days)
  • Base rate: $49.95
  • Additional fees based on weight and destination

Please Note: International customers are responsible for any customs duties, taxes, and import fees imposed by their country.

Shipping Restrictions

Please be aware of the following shipping restrictions:

• We cannot ship to P.O. boxes
• Some remote locations may require additional delivery time
• Certain items may have special shipping requirements
• During holiday seasons, delivery times may be extended

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

• Contact our customer service team within 48 hours of the scheduled delivery date
• Provide your order number and any relevant photos of damaged items
• We will investigate the issue with our shipping partner
• Resolution will be provided within 3-5 business days

Address Changes

If you need to change your shipping address:

• Contact us immediately at support@IllinoisClogging.com
• Changes can only be made before the order ships
• Additional shipping charges may apply

Shipping Insurance

All orders include basic shipping insurance covering up to $100. Additional insurance options are available during checkout:

• Coverage up to $500: $5.95 extra
• Coverage up to $1000: $9.95 extra
• Coverage over $1000: Please contact customer service